Refund policy

At GRAIN Collections, we want you to be happy with your order. If something isn't right, please contact us and we'll help.

Changed your mind?

For online orders, you can notify us that you wish to cancel within 14 days of receiving your order. After notifying us, you have a further 14 days to return the item.

Items should be unworn and unwashed, apart from reasonable handling to check their fit and appearance.

For change-of-mind cancellations, customers are responsible for the cost of return postage, where permitted by law and provided this has been communicated before purchase.

Please contact us before sending a return so we can provide the correct return instructions.

Returns address:

GRAIN Collections
Unit 174474, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset
BH16 6FH
United Kingdom

Once we receive the returned item, or you provide evidence that it has been sent back, we'll issue the applicable refund within the legally required timeframe. Refunds include the cost of standard delivery where required by law.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or incorrect, please contact us with your order number and a description of the issue. Photos can help us assess the problem quickly.

We'll work with you to arrange an appropriate resolution, such as a replacement or refund, in line with your consumer rights. You won't be charged return postage for a return required to resolve a fault or an error on our part.

Contact us

For cancellations, returns or order issues, please contact us through our store's Contact page before sending anything back.

Nothing in this policy affects your statutory consumer rights.